We are committed to maintaining the privacy of our visitor’s information to any of our websites. The guidelines below explain some of the steps we have taken to protect the privacy of visitor’s information.

Privacy and Personal Information

We collect information from visitors to our website when they voluntarily provide it to us. For example, we may request your name, street address, phone number and/or email address when you request information relating to our business or when you respond to one of our surveys.

If you send us an email we may retain your email (including the email address from which it was sent), our response(s) and any follow up communications that you send. This information may be used to assess the extent to which your questions or concerns were addressed.

We may use guest’s personal information to provide related services, to improve our services and better understand your needs and requests. For example, by analyzing consumption, purchase, motel stay activities and patterns, to send offers and other promotional communications, which may include promotions or offers from participating organizations.

We DO NOT share, sell, rent or trade your personal information with any third parties.

Opting In / Out

Visitors have the choice not to complete and submit a personal profile to us however this would mean that we will be unable to provide any products and/or services to you should a motel stay be required. You will be able to opt out of receiving promotional electronic communications from us.


We reserve the right to modify this Policy at any time, so please review it frequently. If we decide to change our privacy policy we will post those changes to this Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us via email stay@waiholamotel.nz. We will respond to your request at the soonest possible time.

Please note that in an effort to prevent the unauthorized disclosure of guest’s or visitor’s personal information, you may be required to provide proof of identity in order to access or query any of your own personal information stored with us. If, upon review, you wish to remove your profile or update your personal information, we will attempt to do so in a timely manner. In some instances, however, information that you requested to be removed may be retained in certain files for a period of time in order to troubleshoot problems. In addition, some types of information may be stored indefinitely on backup systems or within log files due to technical constraints or financial or legal requirements. Therefore, you should not always expect that all of your personal information will be completely removed from our databases in response to your request.